Refund Policy

1. Overview

• This Refund Policy applies to all purchases and service engagements with Code Accelerator Private Limited ("Code Accelerator," "we," "us," or "our"), including:

• Marketplace products — HubSpot modules, themes, templates, and digital assets available at marketplace.thecodeaccelerator.com

• Professional services — HubSpot CRM implementation, CMS and module development, RevOps consulting, marketing automation, website builds, and white-label services

By completing a purchase or engaging our services, you agree to the terms of this Refund Policy.

2. Marketplace Products (Digital Goods) 

2.1 Eligibility for Refund

You may request a refund within 14 days of purchase if any of the following apply:

• The product does not function as described on its listing page.

• The product contains a critical defect or bug that prevents it from working as intended, and our support team is unable to resolve the issue within a reasonable timeframe.

• You were charged incorrectly - Duplicate payment, wrong amount, or an unauthorised transaction.

• The product is fundamentally incompatible with the HubSpot portal tier explicitly stated in the product listing.

2.2 Non-Refundable Situations

Refunds will not be issued in the following cases: 

• More than 14 days have passed since the date of purchase.

• The product has been downloaded, installed, or deployed to a live or sandbox HubSpot portal (unless defective as described above).

• You changed your mind, no longer need the product, or purchased the wrong item.

• The issue arises from third-party customisations, modifications made by you or your team, or an unsupported environment not stated in the product description.

• The product does not meet expectations that were not part of the advertised features or description.

• The product is a free download.

• You have violated our Terms & Conditions.

2.3 Refund Request Process

All marketplace refund requests follow this process: 

1. Raise a ticket or email us at accounts@thecodeaccelerator.com with your order details and a description of the issue.

2. Our team will review your request and reach out to you via email or phone within 2 business days.

3. We will investigate the issue. If our team is unable to resolve the problem, you will be confirmed as eligible for a refund, and the refund will be processed accordingly.

We strongly encourage going through this process before initiating any payment dispute or chargeback. 

3. Professional Services

3.1 Before Work Commences

If you cancel before any work has started, including discovery, planning, or preparatory work, you are eligible for a full refund of any advance payment made. 

3.2 Work In Progress

If work has commenced but the project has not been fully delivered, you may be eligible for a partial refund proportional to the work not yet completed, based on: 

• Time and resources already invested

• Deliverables already completed and handed over

• Any third-party costs already incurred on your behalf

Partial refunds at this stage are at Code Accelerator's reasonable discretion and will be documented in writing. 

3.3 After Delivery

Once a deliverable has been completed and handed over, including staging links, portal access, files, or documentation — it is considered delivered, and no refund will be issued unless the delivered work materially fails to meet the agreed specifications in the Scope of Work (SOW). 

3.4 Quality Disputes

If you believe a delivered service does not meet the agreed scope, you must notify us in writing within 7 days of delivery with specific details. We will review the claim and offer to revise or rectify the deliverable at no additional charge. If resolution cannot be reached, a partial refund or credit may be considered on a case-by-case basis. 

3.5 Retainer & Monthly Services

• The current month's retainer fee is non-refundable once work for that month has commenced.

• Cancellation must be submitted in writing with a minimum 15-day notice before the next billing cycle.

• Prepaid retainer months not yet worked on are eligible for a full refund.

3.6 Non-Refundable Service Items

The following are non-refundable under all circumstances: 

• Discovery, audit, or strategy sessions that have been conducted and delivered.

• Third-party costs paid on your behalf (HubSpot licenses, domain registrations, tool subscriptions, stock assets).

• Rush or priority fees.

• Work completed per a client-approved change request.

4. How to Request a Refund

Submit your refund request by emailing us with the following: 

• Full name and email address used at the time of purchase or engagement

• Order/transaction ID or project name

• Product name or service description

• Clear description of the issue or reason for the refund

Email: accounts@thecodeaccelerator.com 

We will acknowledge your request within 2 business days and aim to resolve it within 7–10 business days of receiving all required information. 

5. Refund Processing

Approved refunds will be credited to the original payment method. Processing times vary by provider but typically take 5–10 business days after approval. Non-recoverable payment gateway or processing fees may be deducted from the refund amount. 

6. Currency & International Customers

All prices are displayed and invoiced in USD unless otherwise agreed. Refunds will be issued in the original currency charged. Code Accelerator is not responsible for currency conversion losses or fees charged by your bank or payment provider. 

7. Chargebacks

Please contact us before initiating a chargeback or dispute with your bank or payment provider. Unauthorised chargebacks may result in suspension of your Marketplace account, loss of access to purchased products, or suspension of ongoing service work. 

8. Changes to This Policy

We reserve the right to update this policy at any time. Changes take effect upon posting with a revised "Last Updated" date. The terms applicable to your purchase or engagement are those in effect at the time of the transaction.

9. Contact Us

Code Accelerator Private Limited 
Jaipur, Rajasthan, India
Email: support@thecodeaccelerator.com
Website: https://thecodeaccelerator.com